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Wednesday, 8 April 2020

[HBL] Technical Support for Home-Based Learning

[Original post on 1 April 2020; Information updated on 8 April 2020]

Dear Students

Please refer to the following, should you need technical support during Home Based Learning (HBL):

1(a) Virtual HelpDesk 
Available through Google Meet during curriculum hours to help troubleshoot technical issues surfaced.

Click HERE to seek assistance:
  • You will be 'admitted' to the HelpDesk.
  • Identify yourself with your Name, Index no. and Class. 
  • You may be asked to provide your SST email address if the HelpDesk needs to follow-up with your enquiry.
1(b) HelpDesk 
Alternatively, you may also call the HelpDesk at 6571 7427 for assistance.


2. Google Meet - STUDENTS' Guide and Routines

Click HERE to access the document.
Do pay special attention to (C) Attendee Protocol & (D) Google Meet Workflow.


3. SLS Student Learning Space
3.1 If you have forgotten your password

  • We have completed the email verification exericise before. You can now reset your password by clicking at the "FORGOT PASSWORD" link beside the login button.  
  • Alternatively, you may contact the following for SLS queries including SLS access matters such as unlocking of accounts via Google Hangout or email: 
    • Mr Ngiow Shin Fatt @ ngiow_shin_fatt@sst.edu.sg 
    • Ms Loh Kwai Yin @ loh_kwai_yin@sst.edu.sg 

3.2 For any other matters
You may email to SLS HelpDesk at helpdesk@sls.ufinity.com.
When emailing the SLS Helpdesk, include your full name, name of school and form class.


You will find the same information at the left panel in the Students Blog: