SST Students Blog : [S2, S3, S4] Reminder: IT Helpdesk Update

Tuesday, 26 January 2021

[S2, S3, S4] Reminder: IT Helpdesk Update

Dear students,

As mentioned in the 2020 principal’s letter to parents, the ICT Helpdesk will continue to provide software and networking troubleshooting services. However, with increased access to Apple service centres, SST will cease the Helpdesk hardware diagnostic/repair services on campus from 2021. Parents will no longer need to pay the annual service fee for the hardware diagnostic/repair services.

Students will receive support through the following platforms:

AppleCare support helpline: 800-186-1087
Hardware diagnostic/repair services from Apple service centres.
Software and networking services at the ICT Helpdesk.

Support for SLS

w.e.f. 1 Dec 2022, we can login to the SLS using either the SLS login ID/password OR the MIMS account (i.e. MOE ICON account).

If you have forgotten your password:
Reset your password by clicking at the "FORGOT PASSWORD" link below the login button OR
Email to the following for assistance using your SST email account:
Ms Stoney Wong (ICT Executive) and Mr Ngiow Shin Fatt (ICT Manager) at itd@sst.edu.sg
OR Ms Julie Lim (Senior Student Affairs and Services Manager) at lim_julie@sst.edu.sg

Remember to
- State your name, NRIC number and class in the email
- Describe the issue clearly (include a screenshot if it is helpful)
- Observe 4R when crafting your email (e.g. start with a greeting)

HBL - in Timetable

Blended Learning in MOE’s context refers to a seamless blending of different modes of learning to enhance students’ educational experience. One aspect of Blended Learning is the integration of home-based learning (HBL) as a regular feature of the schooling experience.

HBL takes place once a fortnight when students do not report to school for lessons, but carry out self-directed learning or activities assigned to be completed remotely.

Instructions and tasks will be assigned by the subject teacher in the Google Classroom (though the tasks may not be confined to the Google Classroom).

HBL - not in Timetable

In the event that HBL is declared for a school day (i.e. not in timetable or pre-planned):
1. Subject lessons will follow current timetable.
2. Lessons will take place via the existing GMeet/ Online platforms set up in the subject Google Classrooms.
3. Login and report to the Form Teacher at the usual morning assembly time for attendance taking and morning briefing. REMEMBER:
Check the Students Blog and your official email regularly (8 am and 5pm) for any updates communicated to you in the day.